This English version is provided for convenience. In case of discrepancy, the Spanish version prevails.
Contact us first
Email information@airporttransfermadrid.com with your name, service date, booking reference, route, a clear description and any supporting documents. We will review the matter and reply through the contact details supplied.
Official complaint forms
Official complaint forms are available where required. A completed form may be submitted to the competent consumer office or transport authority, together with the relevant evidence.
Madrid information
Consult the Community of Madrid information for VTC complaints and coach and bus travel complaints.
Other resolution routes
Depending on the service and the status of the passenger, consumer arbitration or the competent transport arbitration board may be available, without limiting the right to go to court.