Quote and booking
Submitting a form is a request for information and does not itself create a booking. A service is confirmed only when the client receives written confirmation and accepts the applicable price, payment, cancellation and service conditions.
Information supplied
The client must provide accurate pickup, destination, date, time, flight or train, passenger, luggage and special-needs information, and promptly communicate relevant changes.
Vehicles
Images and model references are illustrative. We confirm a vehicle category appropriate to the requested service; the specific make or model depends on availability and operational needs.
Waiting, changes and cancellation
Waiting time, delays, route changes, cancellation charges and payment deadlines are those stated in the accepted quotation or confirmation. Changes are subject to availability and may alter the price.
Passenger conduct and safety
Passengers must follow the driver’s safety instructions, use seat belts and respect the vehicle. Child seats or accessibility requirements must be requested in advance. Illegal, unsafe or abusive conduct may result in refusal or interruption of service where permitted by law.
Performance and partners
The service may be performed by authorised transport partners where operationally necessary. We remain responsible as required by applicable law and the agreed contractual framework.
Incidents and force majeure
Traffic, weather, road closures, airport measures and other circumstances outside reasonable control may affect timings. We will take reasonable measures to coordinate the service and inform the client when possible.